No. We’ve combined our websites for your convenience! Your Digital Library now houses both your Kimberbell and ME Time files. Kimberbell and ME Time offerings are the same products you know and love, they’re just now in one spot.

The new website will only require your email address (used on our previous website). You will not need to remember a password. The website will prompt you to enter your email, then our system will send a six-digit code to your email address. You will use this code to log in. While our system keeps you logged in for a period of time, each time you log in from scratch you’ll receive a new six-digit code in your email. This system will be much easier than remembering a long and complicated password and also keep your information secure!

Yes. We keep both your design files and account information completely safe. All design files from your previous purchases are in your Digital Library on our website. If you are a ME Time subscriber, all of your ME Time files are also in your Digital Library. Unless saved on your device, our system will require you to enter payment information each time you check out. There will also be a PayPal option. If you’re a ME Time subscriber, you’ll be prompted to enter payment information only once.

Kimberbell is ME Time’s parent company. However, Kimberbell and ME Time are separate brands.

Digital Subscriptions Due to the nature of digital items, we cannot process refunds or returns on any digital subscription after it has been released to your account. If a file is corrupted or missing information, please contact Customer Care so we can help you. Physical Products & Doorstep Subscriptions No refunds or returns will be given for physical products or doorstep subscriptions unless the following conditions apply. To request a refund or return, you must notify Customer Care within 48 hours of receipt at info@kimberbell.com Defective or Damaged Items If your box arrives with damaged contents, we will replace the damaged item(s). If a replacement cannot be provided, we will issue a refund for the specific item(s). Please note that the entire box will not be replaced unless everything is damaged. A photo confirmation is also required. Do not dispose of packaging, as it may be required in order to file a claim. Damage to the shipping box alone does not qualify for a refund. Missing Items If your box is missing an item, we will attempt to replace it. If we cannot replace the missing item, we will issue a refund in USD for that specific item. Please note that the entire box will not be replaced. Lost Shipments Kimberbell will ship a replacement box (within the United States) if: The shipped item has not arrived within three weeks of the original shipment. We can verify that the package does not have additional tracking information since its original scan. If you’re outside of the United States, please contact ME Time Customer Care. If a replacement cannot be provided, we will issue a refund. Any refunds will be issued in USD. Making a Return Make sure products are unopened and unused. Verify products were delivered/purchased within the last 14 days. Contact Customer Care via phone or email. Put the product(s) in the original packaging. Send the product(s) back to Kimberbell Nonreturnable Items The following goods may not be returned: Products that are opened and used Electronic machine embroidery designs delivered to your Digital Library Products that are inseparably mixed with other goods (e.g., a bundle or collection). We reserve the right to refuse returns of merchandise that do not meet the above criteria. Returning Your Purchase You are responsible for the cost and risk of returning products to us. Please put items in their original packaging and send to the following address: Kimberbell 2442 Wolfpack Way North Logan, UT 84341 We cannot be held responsible for goods damaged or lost in the return shipment; therefore, we recommend using an insured and trackable mail service. We are unable to issue a refund without receiving the goods or proof of a return delivery.

No. Once digital files are added to your Kimberbell or ME Time Digital Library, they are for your use only. You are not permitted to sell, rent, lend, or share them without written consent from Kimberbell or ME Time.

Kimberbell fabrics are made by Maywood Studio and can be found in quilt shops that carry Kimberbell products. Find your local quilt shop with the Kimberbell Shop Locator.

All Kimberbell LIVE videos will be posted at their advertised times in Mountain Standard or Mountain Daylight Time.

Yes. As with purchasing from any online business, you’ll need to set up an account with Kimberbell.com. Through your account, you’ll be able to permanently access your Digital Library and also see your purchasing history.

All orders placed through Kimberbell.com are shipped, even if you live locally.