Refund policy

4.12 End Consumer Refund & Return Policy

Physical product: If you are unsatisfied with your purchase, product may be returned within 14 days of receipt of purchase. The product must be unopened and undamaged and its original packaging.

If your order arrives with damaged contents, we will replace the damaged item(s). If a replacement cannot be provided, we will issue a refund for the specific item(s). Please note that the entire box will not be replaced unless everything is damaged. A photo confirmation is required. Please do not dispose of packaging, as it may be required in order to file a claim. Damage to the shipping box alone does not qualify for a refund.

Please contact customer care at 435.915.6741 to obtain an RMA number to include with your return. Once a product has been received in our warehouse, you will be refunded via the payment method you used for the purchase. Please allow 7 to 10 business days to be credited to your account.

Please put items in their original packaging and send to the following address:

Kimberbell
2442 Wolfpack Way
North Logan, UT 84341

You are responsible for the cost and risk of returning products to us. We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without receiving the goods or proof of a return delivery.

International Purchases: Are not eligible for returns

Amazon: Purchases made through Amazon will go through Amazon’s return process. Please contact Amazon for return assistance.

Purchased from a retailer (includes event kits): We cannot accommodate requests for refunds or exchanges on purchases made outside of Kimberbell.com. We value our relationships with our retail partners and have confidence in their customer support teams to address and resolve any issues. For any inquiries, concerns, or assistance related to products purchased outside of Kimberbell.com, we ask that you reach out directly to the customer support of your retail shop. This includes certified event kits. Your shop will be best positioned to provide the necessary support and find a suitable solution for your needs.

Digital Product: Due to the nature of digital items, we cannot process refunds or returns on any digital products after it has been released to your online library. If a file is corrupted or missing information, please contact Kimberbell Customer Care for assistance.