Frequently Asked Questions

Have questions? Start here.

Find quick answers to common questions about Kimberbell designs, embroidery files, downloads, and product support!

General FAQs

  • No. We’ve combined our websites for your convenience! Your Digital Library now houses both your Kimberbell and ME Time files. 

    Kimberbell and ME Time offerings are the same products you know and love, they’re just now in one spot.

  • The new website will only require your email address (used on our previous website). You will not need to remember a password. 

    The website will prompt you to enter your email, then our system will send a six-digit code to your email address. You will use this code to log in. 

    While our system keeps you logged in for a period of time, each time you log in from scratch you’ll receive a new six-digit code in your email. 

    This system will be much easier than remembering a long and complicated password and also keep your information secure!

  • Yes. We keep both your design files and account information completely safe. 

    All design files from your previous purchases are in your Digital Library on our website. If you are a ME Time subscriber, all of your ME Time files are also in your Digital Library.

    Unless saved on your device, our system will require you to enter payment information each time you check out. There will also be a PayPal option. 

    If you’re a ME Time subscriber, you’ll be prompted to enter payment information only once.

  • Kimberbell is ME Time’s parent company. However, Kimberbell and ME Time are separate brands.

  • Digital Subscriptions

    Due to the nature of digital items, we cannot process refunds or returns on any digital subscription after it has been released to your account. 

    If a file is corrupted or missing information, please contact Customer Care so we can help you.

    Physical Products & Doorstep Subscriptions

    No refunds or returns will be given for physical products or doorstep subscriptions unless the following conditions apply. 

    To request a refund or return, you must notify Customer Care within 48 hours of receipt at info@kimberbell.com

    Defective or Damaged Items

    If your box arrives with damaged contents, we will replace the damaged item(s). If a replacement cannot be provided, we will issue a refund for the specific item(s). 

    Please note that the entire box will not be replaced unless everything is damaged. A photo confirmation is also required. 

    Do not dispose of packaging, as it may be required in order to file a claim. Damage to the shipping box alone does not qualify for a refund.

    Missing Items

    If your box is missing an item, we will attempt to replace it. If we cannot replace the missing item, we will issue a refund in USD for that specific item. 

    Please note that the entire box will not be replaced.

    Lost Shipments

    Kimberbell will ship a replacement box (within the United States) if: 

    • The shipped item has not arrived within three weeks of the original shipment.
    • We can verify that the package does not have additional tracking information since its original scan.

    If you’re outside of the United States, please contact ME Time Customer Care. If a replacement cannot be provided, we will issue a refund. Any refunds will be issued in USD.

    Making a Return

    • Make sure products are unopened and unused. 
    • Verify products were delivered/purchased within the last 14 days. 
    • Contact Customer Care via phone or email. 
    • Put the product(s) in the original packaging.
    • Send the product(s) back to Kimberbell

    Nonreturnable Items 

    The following goods may not be returned: 

    • Products that are opened and used
    • Electronic machine embroidery designs delivered to your Digital Library
    • Products that are inseparably mixed with other goods (e.g., a bundle or collection). 

    We reserve the right to refuse returns of merchandise that do not meet the above criteria. 

    Returning Your Purchase 

    You are responsible for the cost and risk of returning products to us. Please put items in their original packaging and send to the following address: 

    Kimberbell 
    2442 Wolfpack Way
    North Logan, UT 84341

    We cannot be held responsible for goods damaged or lost in the return shipment; therefore, we recommend using an insured and trackable mail service. 

    We are unable to issue a refund without receiving the goods or proof of a return delivery.

  • No. Once digital files are added to your Kimberbell or ME Time Digital Library, they are for your use only. You are not permitted to sell, rent, lend, or share them without written consent from Kimberbell or ME Time.

  • Kimberbell fabrics are made by Maywood Studio and can be found in quilt shops that carry Kimberbell products. Find your local quilt shop with the Kimberbell Shop Locator.

  • Kimberbell fabrics are made by Maywood Studio and can be found in quilt shops that carry Kimberbell products. Find your local quilt shop with the Kimberbell Shop Locator.

  • All Kimberbell LIVE videos will be posted at their advertised times in Mountain Standard or Mountain Daylight Time. 

  • Yes. As with purchasing from any online business, you’ll need to set up an account with Kimberbell.com. 

    Through your account, you’ll be able to permanently access your Digital Library and also see your purchasing history.

  • All orders placed through Kimberbell.com are shipped, even if you live locally.

  • No. If you’d like to preorder Kimberbell products, we encourage you to do so through your favorite quilt shop.

  • Kimberbell events are exclusive to Certified Shops and the designs are not available to purchase outside of their designated event. 

    We may, on occasion, release selected designs from retired events as part of our Kimberbell Classic series, but these releases are not guaranteed.

    Certified Shops around the world host Kimberbell events, both in-person and virtually, so you can attend an event from wherever you live. 

    Find participating shops at https://kimberbell.com/pages/event-locator.

ME Time

Kimberbell’s subscription service is through our ME Time brand. As of 2026, available subscriptions include (in alphabetical order): Applique of the Month: Doorstep or Digital Subscription Bills on the 10th of each month Includes a darling seasonal design for every month. Designs come in two sizes (for 5x7 and 8x12 hoops) and are quick to stitch and very giftable. The doorstep option includes an embroiderable blank and applique fabric, while the digital version includes designs and instructions only! Bella Box: Doorstep Subscription Only Bills every April 15 and October 15 Your ultimate machine embroidery experience! Each box comes right to your doorstep and includes 5-6 featured projects, fabric kits, blanks and embellishments, and more. Also enjoy product samples, collector’s items, bonus designs, and full-color instructions! Hoop Studio: Doorstep Subscription Only Bills on the 20th of each month A Hoop Studio subscription includes the fabrics, embellishments, designs, and full-color instructions you need to make a unique project each month. Projects are highly creative and include a variety of fresh techniques perfect for beginners and seasoned embroiderers! Perfectly Pieced: Digital Subscription Only Bills on the 1st of each month Create perfect quilt blocks every time! Receive embroidery files (in four sizes) for a unique block AND full-color PDF instructions for a specific project every month. You’ll also get exclusive background quilting files and instructions for five extra projects!
Yes! We provide a detailed preview of the upcoming box for each subscription. You’ll see this preview on our website and we’ll also send a preview email.
Absolutely! This is your ME Time, and you can manage your subscriptions as you please. If you choose to skip a box, your subscription will automatically resume with the following box.
Here’s how to skip your subscription for the month: Log in to your ME Time Account. Go to Account > My Account > Manage Subscriptions and Manage the subscription you’d like to edit. Select the blue Manage Subscription option at the bottom of the Shipping and Billings options listed. Click Manage Subscription > Cancel. If you follow these steps, you won’t receive the upcoming delivery or designs. Your subscription will automatically resume the following billing/shipping cycle.

Wholesale

Please fill out this form HERE and the name of your relationship manager (along with their contact information) will be emailed to you.
Kimberbell’s Autoship program is the no-hassle way for shops to stay current with Kimberbell products! Simply sign up and we’ll automatically ship our newest releases to you so you’ll have them in stock when the product launches. There are no fees to join and no minimum time commitment required. Just set it and forget it with Autoship!
Become a Certified Shop through Kimberbell Event Academy! As a Certified Shop, you will be qualified to host Kimberbell one-day and two-day events. You’ll also learn how to increase your business through effective marketing strategies and teaching techniques! Each event includes themed projects with a variety of innovative techniques. All projects are completed during the event for a satisfying experience your customers will love! All Kimberbell events may be hosted in-person or virtually, giving you the opportunity to expand your reach as never before.

General Machine Embroidery

Hoop size refers to how big an embroidery hoop is, while the embroidery field represents the maximum stitching area available inside a given hoop size. Because the machine cannot fully reach the edges of the hoop, embroidery fields will always be a little smaller than the hoop size.
- For most machine embroidery projects, a 75/11 embroidery needle is recommended. - When stitching words, we use a topstitch needle in a 80/12 or 90/14 size. - When stitching foam, zippers, or on a heavier fabric, we use a sharps 80/12 or 90/14 needle. The topstitch needle has a bigger eye and is better when using a thicker thread. - If thread is fraying or breaking, it’s time to change your needle. The needle may be slightly bent and causing the problem. - We recommend changing your needle after every eight hours of embroidery.
Absolutely! This is your ME Time, and you can manage your subscriptions as you please. If you choose to skip a box, your subscription will automatically resume with the following box.
Here’s how to skip your subscription for the month: Log in to your ME Time Account. Go to Account > My Account > Manage Subscriptions and Manage the subscription you’d like to edit. Select the blue Manage Subscription option at the bottom of the Shipping and Billings options listed. Click Manage Subscription > Cancel. If you follow these steps, you won’t receive the upcoming delivery or designs. Your subscription will automatically resume the following billing/shipping cycle.